Shores Ltd
 

Compliance

As a Nominet Registrar we are required to highlight the following information

Customer Service
We aim to answer all communications within two working days.

Abuse
For abuse complaints such as phishing scams or spam emails please contact us at,

abuse@shores.co.uk

Complaints
If you are not satisfied with the service from Shores Ltd, for any reason, please let us know and we will try to resolve the matter. You can contact us by email at 930@shores.co.uk, and we will reply within three working days.

If you do not accept our response we may suggest that you contact a Citizens Advice office, Trading Standards or seek  professional advice. You are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints

Key Terms
We charge £12 registration per domain name which covers a one year period, this is also the renewal fee.

We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 15 days before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name.

Should you wish to keep the domain name, you simply need to click a link in the renewal reminder and follow the onscreen instructions.

If you do not wish to renew please let us know and we can update the record accordingly.

If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.